RETURN AND EXCHANGE POLICY

Last Updated: October 05, 2026

At Plus Eighteen, we care about our customers being satisfied with the products they purchase. To ensure that return and exchange processes are conducted in a clear, understandable, and legally compliant manner, the following conditions apply.

1. Right of Withdrawal

In distance sales, the consumer may exercise their right of withdrawal within fourteen days from the date the product is delivered to them or to a third party designated by them, without providing any justification.

The right of withdrawal may also be exercised before the product is delivered.

To exercise the right of withdrawal, it is sufficient for the customer to provide a clear notification to Plus Eighteen within the legal timeframe.

2. How to Create a Return Request?

Customers who wish to request a return may contact Plus Eighteen at;

E-mail: online@pluseighteen.com

address.

The request should, if possible, specify the following:

• Order number,

• Full name,

• Product to be returned,

• Reason for return,

• Contact information

.

3. Returning the Product

If the right of withdrawal is exercised, the product must be sent back to the SELLER.

When returning the product, it is recommended that the customer packs the product appropriately to ensure it is not damaged during transport.

If the product has been used beyond the limits of reasonable inspection or has been damaged, the provisions stipulated in the relevant legislation may apply.

4. Product Inspection

Once the returned product reaches Plus Eighteen, the product's order information and return request are inspected.

The acceptance of the return or the application of the consumer's legal rights is evaluated within the framework of the nature of the product and the provisions of the relevant legislation.

5. Refund

If the right of withdrawal is exercised in accordance with the procedure, the amounts that must be refunded as per the legislation will be refunded to the customer within fourteen days.

The refund transaction is performed using the same payment method the customer used during the purchase.

Due to the processing and provision times of banks, it may take additional time for the refunded amount to appear in the customer's account.

6. Exchange Processes

Size or color exchange requests may be fulfilled depending on the product's stock availability.

If the product to be exchanged is not in stock, the customer may be offered alternative products, a refund, or other appropriate solutions arising from the legislation.

The exchange practice does not override the consumer's legal rights regarding withdrawal and defective goods.

7. Incorrect or Missing Product

In the event that a product different from the order is sent to the customer or if one of the products in the order is missing, the customer is requested to contact Plus Eighteen as soon as possible.

If the inspection reveals that the product was sent incorrectly, the necessary solution will be provided in accordance with the relevant legislation.

8. Defective or Damaged Product

If it is determined that the product is defective or has a manufacturing fault, the consumer's optional rights under Law No. 6502 are reserved.

In such cases, the customer may be asked to provide photographs, video recordings, or information explaining the condition of the product.

This information may be used to evaluate the request and provide a solution quickly.

9. Hygiene and Product Nature

If there are products for which the legislation specifically provides an exception regarding the right of withdrawal, the right of withdrawal may be limited based on the nature of the product.

These limitations apply only when the conditions specified in the law and relevant regulations are met.

10. Campaign Products

The consumer's mandatory rights arising from the legislation are also protected for products purchased within the scope of a campaign, discount, or promotion.

If the campaign has special conditions, these may be separately notified to the customer during the order process.

11. Shipping and Return Costs

The carrier, fees, and procedures to be applied to return and exchange shipments may be notified to the customer during the order or return process.

When exercising the legal right of withdrawal, the consumer's rights regarding return costs are determined according to the provisions of the current Distance Contracts Regulation.

12. Return Address

The return shipment address will be provided to the customer after their return request is approved.

Return/Exchange Contact:

Plus Eighteen
Lira Turizm Gıda ve Tekstil San. Tic. Ltd. Şti.
Mehmet Nesih Özmen Mah. Savaş Caddesi No: 12/7
Güngören / İstanbul

Phone: +90 531 352 18 18

E-mail: online@pluseighteen.com

13. Preservation of Legal Rights

These Return and Exchange Conditions do not limit the consumer's rights arising from the Law on the Protection of Consumers No. 6502, the Distance Contracts Regulation, and other relevant legislation.

In the event that any provision in this policy is contrary to the mandatory legislation in force, the relevant legislative provision shall apply.

Plus Eighteen reserves the right to update these Return and Exchange Conditions based on changes in legislation.