DISTANCE SALES CONTRACT

DISTANCE SALES CONTRACT

Last Updated: October 05, 2026

ARTICLE 1 – PARTIES

1.1. SELLER

Trade Name: Lira Turizm Gıda ve Tekstil San. Tic. Ltd. Şti.

Brand: Plus Eighteen

Address: Mehmet Nesih Özmen Mah. Savaş Caddesi No: 12/7, Güngören / Istanbul

Phone: +90 531 352 18 18

E-mail: online@pluseighteen.com

Tax Office: Merter

Tax Number: 6090418561

MERSIS No: 0609041856100011

1.2. BUYER

The natural or legal person whose information is collected during the order.

The Buyer's name, surname, address, phone number, and e-mail address are recorded in the order log.

ARTICLE 2 – SUBJECT OF THE CONTRACT

The subject of this contract is to determine the rights and obligations of the parties regarding the sale, payment, and delivery of the product or products that the BUYER has ordered electronically via the https://pluseighteen.com website belonging to the SELLER.

This contract has been prepared taking into account the provisions of the applicable legislation, primarily the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts.

ARTICLE 3 – PRODUCT AND ORDER INFORMATION

The details of the products subject to the order, such as;

  • Product name,

  • Model,

  • Color,

  • Size,

  • Quantity,

  • Unit sale price,

  • Total sale price including taxes,

  • Shipping and delivery fee,

  • Discount and campaign amounts, if any,

are displayed in the order summary and order confirmation.

By completing the order, the BUYER acknowledges that they have reviewed the products, quantities, and total price included in the order summary.

ARTICLE 4 – FORMATION OF THE CONTRACT

The distance sales contract between the parties is established upon the BUYER's electronic confirmation of the order and the completion of the payment process.

Records regarding the receipt of the order and the formation of the contract may be stored within the scope of the applicable legislation.

ARTICLE 5 – PRODUCT PRICE AND PAYMENT

The sale prices of the products are displayed on the product pages of the website and/or during the payment stage.

Taxes related to the sale price are displayed during the order process as required by legislation.

Payment is made using one of the payment methods offered during the order process on the Plus Eighteen website.

If the payment process fails or is not approved by the payment institution, the order may not be completed.

ARTICLE 6 – DELIVERY

Orders are sent to the delivery address specified by the BUYER during the order process.

The product is delivered to the shipping company within the time promised by the SELLER.

In the absence of a specific delivery time commitment, it is essential that the goods are delivered within thirty days from the order date, as required by law.

The SELLER is responsible for any loss or damage that may occur until the delivery of the goods to the consumer or a third party determined by the consumer, within the scope of the legislation.

ARTICLE 7 – BUYER'S RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within fourteen days from the date of delivery of the goods subject to the distance sales contract to themselves or to the third party determined by them, without giving any justification and without paying any penalty.

The BUYER may also exercise the right of withdrawal before the delivery of the goods.

A written notification or notification via a permanent data storage medium is sufficient to exercise the right of withdrawal.

The withdrawal notification can be directed to info@pluseighteen.com or other communication channels notified to the customer by the SELLER.

ARTICLE 8 – EXERCISING THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, it is sufficient for the BUYER to submit a clear withdrawal notice to the SELLER within the legal period.

After submitting the withdrawal notice, the BUYER must return the product to the SELLER within the period stipulated by the legislation.

Changes occurring due to the use of the product only within the limits of ordinary examination are evaluated within the framework of the provisions of the legislation.

If there are special conditions that cause the product to be excluded from the scope of the right of withdrawal, these are applied within the framework of the relevant legislative provisions.

ARTICLE 9 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Exceptions specified in the legislation are reserved.

For example;

  • Products prepared in accordance with the consumer's requests or personal needs,

  • Products that can spoil quickly or are at risk of expiring,

  • Products that are not suitable for return in terms of health and hygiene due to their protective elements having been opened,

  • Certain services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period,

  • Other products and services specifically mentioned in the legislation

might not be subject to the right of withdrawal.

These exceptions are applied only within the scope and conditions of the relevant legislation.

ARTICLE 10 – REFUND

In the event that the right of withdrawal is exercised properly, the SELLER shall refund the amounts that must be returned, including the collected product price and any delivery costs, within fourteen days in accordance with the legislation.

The refund is made in a manner consistent with the payment instrument used by the BUYER during the purchase.

For purchases made with a credit or debit card, the reflection of the amount to the BUYER's account may take additional time due to the banks' own processing times, which is beyond the control of the SELLER.

ARTICLE 11 – RETURN SHIPPING FEE

In the event that the right of withdrawal is exercised, the pricing regarding return shipping operations is applied according to the carrier notified to the BUYER before the order and the applicable legislative provisions.

In returns made via the carrier determined by the SELLER for returns, no return shipping fee is requested from the BUYER in cases where the legislation prohibits charging the consumer for return costs.

ARTICLE 12 – DEFECTIVE / FAULTY PRODUCTS

In cases where the ordered product is defective, the wrong product is sent, the product is incomplete, or it does not comply with the order, the BUYER's optional rights arising from Law No. 6502 and relevant legislation are reserved.

The BUYER may contact the SELLER upon discovering a defective or faulty product.

ARTICLE 13 – IMPOSSIBILITY OF PRODUCT DELIVERY

In the event that it becomes impossible to deliver the product subject to the order, the SELLER shall notify the BUYER of the situation within the period stipulated by the legislation and refund the collected payments in accordance with the relevant legislation.

ARTICLE 14 – FORCE MAJEURE

Natural disasters, war, epidemics, fire, strikes, infrastructure failures, official authority decisions, widespread disruptions in shipping/logistics systems, and similar situations occurring beyond the reasonable control of the parties may be considered force majeure.

In case of force majeure, the rights of the parties arising from the law are reserved.

ARTICLE 15 – DISPUTES

The Law on the Protection of the Consumer No. 6502 and relevant legislative provisions shall apply to any disputes that may arise from this contract.

Monetary limits determined by the Ministry of Trade each year are taken into account regarding the Consumer Arbitration Committees to which the consumer may apply.

Consumer Courts are authorized for disputes exceeding the monetary limit and in other cases required by legislation.

The consumer's right to apply to the legally authorized authorities in their place of residence or where the transaction took place is reserved.

ARTICLE 16 – EFFECTIVENESS

The BUYER acknowledges that they have had the opportunity to review this contract and the preliminary information provisions before completing the order on the website.

This contract enters into force upon the completion of the order.

SELLER:
Lira Turizm Gıda ve Tekstil San. Tic. Ltd. Şti.
Brand: Plus Eighteen
Address: Mehmet Nesih Özmen Mah. Savaş Caddesi No: 12/7, Güngören / Istanbul
Phone: +90 531 352 18 18
E-mail: online@pluseighteen.com