DELIVERY AND SHIPPING TERMS

Last Updated: October 05, 2026

As Plus Eighteen, we aim to ensure that orders reach our customers safely, completely, and as quickly as possible.

1. Preparation of Orders

Orders placed on Plus Eighteen are prepared after the payment process is completed, following stock and order verification.

The preparation time for orders may vary depending on the product's stock status, order volume, promotional periods, public holidays, force majeure, and operational conditions.

If a specific delivery time is stated on the product page or during the ordering process, the stated time shall apply to the respective order.

2. Shipping and Delivery

Orders are shipped via cargo/logistics companies determined by Plus Eighteen or notified to the customer during the ordering process.

When an order is handed over to the courier, tracking information is provided to the customer whenever possible.

Shipping delivery times may vary due to reasons such as;

• The region of the delivery address,

• The operational density of the shipping company,

• Public holidays,

• Weather and road conditions,

• Order volume during campaigns and special periods,

• Extraordinary circumstances.

3. Delivery Address

It is the customer's responsibility to ensure that the delivery address provided during the order is correct and complete.

In case of delivery problems arising from an incomplete or incorrect address, Plus Eighteen may contact the customer to request an update to the address information.

If an address change is required after the order has been handed over to the courier, the possibility of this change depends on the procedures of the relevant shipping company.

4. Package Inspection During Delivery

Customers are advised to inspect the exterior of the package during delivery.

If it is observed that the package is;

• Opened,

• Torn,

• Crushed,

• Wet,

• Damaged,

it is recommended to inform the courier and have the damage recorded if possible.

However, the failure to prepare a formal report during delivery does not negate the consumer's rights arising from the law.

5. Missing, Incorrect, or Damaged Product

If a product different from the one ordered is sent, if the product is missing, or if it is discovered after delivery that the product is defective/damaged, the customer must contact Plus Eighteen customer service.

Depending on the situation, return, exchange, refund, or other consumer rights arising from the legislation may be applied.

6. Failure to Deliver

In the event that the order is not delivered within the time previously notified/promised to the consumer, the consumer's rights arising from the current legislation are reserved.

In distance sales, if a specific time is not promised, the delivery of the goods must generally not exceed 30 days from the date of the order.

If the legal delivery time is exceeded, the consumer may exercise their rights arising from the legislation.

7. Delays Caused by Shipping

Delays during the transport process for orders handed over to the courier are managed by the relevant carrier.

However, within the scope of the legislation, the seller's responsibility for loss and damage during the transport process until the delivery is made to the consumer remains reserved.

8. International Shipments

In the case of international shipments, additional obligations such as customs, taxes, imports, and similar charges may arise depending on the country.

If such obligations are the customer's responsibility, the legislation of the relevant country shall apply.

9. Contact

For your questions regarding delivery and shipping:

Plus Eighteen
Lira Turizm Gıda ve Tekstil San. Tic. Ltd. Şti.
Mehmet Nesih Özmen Mah. Savaş Caddesi No: 12/7
Güngören / Istanbul
Phone: +90 5531 352 18 18
E-mail: online@pluseighteen.com